Cases are signed — or lost — in the first phone call. IntakeTraining.ai drills your intake team with AI-simulated callers that cry, stall, and ramble like real claimants, then grades every call against your firm’s own scripts and case-selection criteria. Not generic training. Yours.
30 min · Your firm’s own criteria · Real simulated calls
Every firm gets its own private workspace at yourfirm.intaketraining.ai — your criteria, your call script, your people. Nothing is shared between firms.
Load your case-selection criteria, red and green flags, must-ask questions, prohibited statements, and your prescribed call script — per case type. Sensible defaults get you running on day one.
Scenario card drills build judgment; then the phone rings. AI callers with real emotion — nervous, angry, grieving, evasive — in English or Spanish, by text or live voice. The scenario bank replenishes itself.
Weighted scores, transcripts, and full call recordings land in the manager dashboard. See who’s ready for live calls, who needs another week, and exactly why.
Trainees work from your firm’s ordered call script in a live panel. Grading checks every required step — and flags steps done out of order or skipped.
Expressive AI voices perform the caller’s state — crying, sighing, shouting — so trainees practice empathy under pressure, not just checklists.
Every voice call can be recorded — both sides mixed — for manager playback. Retention is configurable and access is locked to your firm.
Spanish scenarios are true twins of English ones sharing one answer key — so a bilingual team trains to one standard, not two.
Scenario timing, injuries, and caller behavior reflect statistics from thousands of real personal-injury intakes — auto, premises, WC, nursing home, med-mal.
The scenario bank tops itself up with AI-generated cases that match your criteria, so trainees never see the same fact pattern twice.
Every simulated call is graded on a weighted, firm-configurable rubric. Reading the script woodenly costs empathy points. A required step doesn’t count if the caller volunteered it unasked — the trainee has to drive the call.
No. Every firm has an isolated workspace on its own subdomain. Your criteria, scripts, scenarios, attempts, and recordings are visible only to your firm’s accounts.
Caller behavior is grounded in aggregate statistics from 7,596 real personal-injury intakes — how long claimants wait to call, what they volunteer, what they hide. Voice calls use expressive AI speech that performs emotion rather than reading text flatly.
No — every case type ships with defaults modeled on real intake forms. But the product is at its best when your firm edits them, and setup includes a working session with the Maestro team to load your standards.
Spanish is first-class: the interface, scenarios, live simulated callers, and grading all run in Spanish. Spanish scenarios are translated twins of English ones, sharing the same answer key, so standards stay identical.
Recording is opt-in per call and the trainee sees a notice before it starts. Recordings are stored outside the web root, reachable only through authenticated firm accounts, and swept on a retention schedule you control.
Book a 30-minute demo — we’ll run a live simulated call against your firm’s real criteria.
Book a 30-Minute Demo